Our Team

A Wausau native who grew up exploring the Northwoods, Chad Bierbrauer turned a lifetime love of these lakes into Minocqua Pontoon Cruises, the only company fully permitted to run commercial pontoon tours on the Minocqua Chain. Since launching the business in 2004, he’s welcomed thousands of guests aboard with his signature blend of friendliness, humor, and deep local insight. Chad’s storytelling chops were honed far from Wisconsin: after earning an English degree with a minor in environmental science at St. Cloud State University, he guided white-water rafts through Alaska’s Chilkat Bald Eagle Preserve and the rivers of Steamboat Springs, Colorado, sharpening the natural-history knowledge he now shares on every cruise. Today he weaves glacial geology, wildlife lore, and colorful Northwoods history into relaxed, engaging commentary that makes each outing feel like time on the water with an old friend.

Hey there! I’m Jordan  — a 22-year-old full-time college student working toward my dream of becoming a veterinarian. When I’m not buried in textbooks, you’ll find me in the office on Mondays, Tuesdays, and Wednesdays, helping you plan your perfect day out on the water or snow. I’m a friendly, outgoing face around here, and whether you're looking to cruise on one of our pontoons or gear up for some snowmobile fun, I’m here to make booking your adventure easy and stress-free. You might even spot me catching some sun on a pontoon — one of the perks of the job!

Jacklyn and her son Sebastian are an energetic duo who make the most of every season. When they’re not hard at work, you’ll find them embracing the outdoors — traveling, hiking, fishing, camping. For this adventurous family, nature isn’t just a getaway — it’s a way of life. Jacklyn works alongside Jordan year-round, bringing dedication, warmth, and a personal touch to every interaction. While you’ll occasionally catch them working together, Jacklyn is on the job five days a week and takes great pride in giving each customer a top-notch experience, no matter the season. Sebastian, age 9, is already a familiar face around the area and is often at the office. A true outdoorsman in the making — and definitely a future team member in training!

Duke is one of our favorite cruise boat drivers, known for his loud, fun-loving personality that makes every trip a blast! A retired Minocqua Bat with 52 years of water ski experience, Duke has taught over 500 kids to water ski and jump. These days, you’ll find him driving cruises, you may catch him occasionally announcing at the Minocqua Bat’s Aqua-Bowl, or helping out as one of our dock attendants. Duke knows the Minocqua Chain like the back of his hand and loves sharing stories and local history along the way. A ride with Duke is always a good time!

Randy is one of our awesome cruise boat drivers and dock attendants. A retired firefighter with 12 years of service, Randy has called Minocqua home for over 43 years. He also spent 10 years on the local rescue dive team, keeping our waters safe. These days, you’ll find him checking boats in and out or behind the wheel of Big Blue, one of our favorite cruise boats. Friendly and reliable, Randy’s always ready to help make your day on the lake smooth and enjoyable!

Captain Dave is one of our most experienced and well-loved cruise boat drivers. He’s also Chad’s Dad, making him a big part of our family-run crew. With decades of boating under his belt and plenty of local stories to share, Dave brings a whole lot of heart and history to every ride. Guests love cruising with him thanks to his easygoing nature, smooth driving, and good conversation. Dave’s the guy you want at the wheel on our Morning Nature Cruise! 

Ned has lived in the Minocqua area since 1962 and brings a lifetime of experience on the water to our team. He has held a Merchant Mariner Credential (MMC) since 1999, a certification issued by the U.S. Coast Guard that allows him to operate commercial vessels safely and professionally. Ned lives on beautiful Lake Tomahawk, one of the lakes in the Minocqua Chain, and knows these waters like a true local. Whether he’s out on the boat or sharing his knowledge, Ned is a trusted and experienced part of our crew.